Metropolitan Hotel Sofia, a member of Radisson Individuals: modern vision with fully renovated rooms

Introduce yourself..

My name is Martina Bozhanska and I manage Metropolitan Hotel Sofia, a member of Radisson Individuals, in my role as general manager. My professional path is connected with international hospitality – I have experience in managing leading hotel chains and education from Swiss Education Group.

At Metropolitan, I lead the strategic development of the hotel, as together with my team we strive to apply the high standards of Radisson Hotel Group, to introduce sustainable practices and innovations, and most importantly, to create an experience in which our guests feel special. I believe that the success of a hotel is built on a dedicated team and sincere attitude – this is the spirit that unites us.

Metropolitan Hotel Sofia, a member of Radisson Individuals continues to establish its image as one of the leading business hotels in the capital. Located in the heart of the dynamic area of Tsarigradsko Shose Blvd, it offers 208 elegant rooms, studios, and high-class apartments. Today we welcome our guests with a completely new, renovated look according to the Radisson brand standard – modern, elegant, and inspired by our pursuit of comfort, coziness, and authentic hospitality.

Photo: Metropolitan Hotel Sofia, a member of Radisson Individuals (Svetoslav Haralambov)

What was the main inspiration or reason for the renovation of the hotel?

At the core of the renovation is the mission of Metropolitan Hotel Sofia, a member of Radisson Individuals: the guest is at the center of everything. This inspiration guided us at every step – from the choice of materials and technologies to the smallest details in the interior.

What is the main goal you set with the renovation?

The goal is to create an environment that not only meets the international standards of Radisson Hotel Group but also exceeds the expectations of the modern traveler.

How long did the renovation process take and what stages did it include?

The renovation process took place in stages over the course of a year, during which the hotel remained open and accessible to its guests. This allowed the team to maintain continuous communication with visitors and to integrate ideas that come directly from the daily experience in the hotel.

What are the leading styles or concepts that define the new look of the hotel?

The new interior style is modern but retains the welcoming atmosphere that has always been a hallmark of Metropolitan Hotel Sofia, a member of Radisson Individuals.

The most extensive change is in the rooms and apartments, which have been completely renovated – from the flooring and furniture to the textiles and lighting. Every element is created with the highest quality materials and with attention to the feeling of comfort and coziness.

Did you keep any iconic elements from the previous design to preserve the spirit of Metropolitan?

The new vision is entirely modernized, but the spirit of the hotel is preserved through warm colors, spacious rooms, and attention to every detail.

What new amenities or services will guests discover after the renovation?

The entire bedding is up to Radisson standards with mattresses and bases specially developed for the brand by the largest mattress manufacturer in the world. In each room, guests will find updated blackout curtains that completely block external light and ensure a peaceful sleep. Premium duvets and goose down pillows create a feeling of both luxury and homey comfort. Fireproof doors provide additional security and peace of mind – an important part of our attention to every detail.

The bathrooms now welcome visitors with updated details and high-class cosmetics – a combination of practicality and sophistication that emphasizes attention to the personal experience of each guest and eliminates single-use plastics.

Are there any technological innovations?

Modern technologies also find their place. All rooms are equipped with 50-inch TVs with screen mirroring capability and access to Netflix – for those moments when guests want to enjoy their favorite content on a big screen. The new IP phones and improved WiFi network add the final touch to digital convenience.

Besides the rooms, did you make changes to other spaces in the hotel?

Part of the renovation is also the creation of a completely new look for the conference room “New York,” located on the ninth floor of the hotel. The space impresses with a panoramic view of Sofia and has been modernized to meet the latest requirements for meetings and training.

The room is equipped with new technologies and is designed for maximum comfort, making it an ideal choice for boutique events and corporate gatherings of up to 25 people. The stylish interior and intimate atmosphere turn “New York” into a place where business meets inspiration and creativity.

Have eco-friendly or sustainable practices been implemented as part of the renovation?

Metropolitan Hotel Sofia, a member of Radisson Individuals, strives to be not only a comfortable but also a responsible choice. In this regard, an ultra-fast charging station for electric vehicles has been added to the renovation – a practical solution for travelers with “green” vehicles and a clear sign of the hotel’s sustainable development.

Along with this, energy efficiency and ecological practices have been taken into account in the choice of materials and technologies – with thought not only for current guests but also for future generations. All fabrics have a fire resistance certificate and a high rating according to the Martindale standard.

Since the beginning of the year, 50% of the energy in the hotel is provided by renewable sources – part of our long-term mission for development with care for the environment and responsible resource management.

What was your team's role in the process – were there ideas that came directly from the employees?

Behind the success of the change stands the dedicated team of the hotel. Employees play an active role in the process, as their observations and ideas contribute to the final result. This is further proof that Metropolitan Hotel Sofia, a member of Radisson Individuals, is more than just a place to stay – it is a living organism where everyone works with the common mission to put the guest first.

One of the ideas that came from the “Housekeeping” team was related to the height of the bed legs – for easier cleaning – and the position of the cornices of the blackout curtains, so that they provide complete blackout.

What is your favorite detail or space in the renovated hotel and why?

It is hard for me to point out just one favorite detail because every space in the renovated Metropolitan Hotel Sofia, a member of Radisson Individuals, has its own character and is created with such attention to the feeling of coziness.

Perhaps what pleases me the most is that we managed to achieve a balance between modern style and the characteristic feeling of warmth and hospitality that has always been part of the spirit of the hotel.

I love how every element – from soft tones and natural materials to lighting and new textiles – works together to create tranquility and comfort. For me, this is the true value of the renovation – not just a new design, but harmony that is felt as soon as you enter the room.

How do you see the development of the hotel after the renovation – new markets, new types of guests, new events?

The renovation is a new beginning, not an end goal. Metropolitan Hotel Sofia, a member of Radisson Individuals, plans to further develop its sustainable practices, attract guests from new markets, and create conditions for diverse events – from business forums to personal celebrations.

Our attention will be focused on improving organizational processes through digitalization. We continue to support selected initiatives that promote social responsibility and create space for team spirit beyond daily commitments. And for lovers of good food – we are preparing a few new culinary adventures that we will soon share on our social networks.

What is coming up in the near future for Metropolitan Hotel Sofia, a member of Radisson Individuals?

After the large-scale renovation comes the most exciting stage – the time when the hotel guests will be able to fully enjoy the updated spaces and feel the spirit of change. In the coming months, Metropolitan Hotel Sofia, a member of Radisson Individuals, will immerse itself in a festive mood, welcoming corporate clients for their traditional Christmas celebrations. For the hotel team, this is a special time of year when the halls come alive with smiles, shared moments, and sincere festive inspiration.

The end of the year will be marked by an exquisite New Year's celebration at the “Metropolitan” restaurant, where guests will enjoy a carefully prepared program, festive menu, and cozy atmosphere – a combination that turns every moment into an experience. As always, the team will ensure that every detail is perfect because the true pleasure for us is to create memories that are remembered long after the celebration ends.